FAQ
Frequently Asked Questions
1.How do I place an order?
Select an item, place it in your cart, and continue to checkout. Before you submit the order, review your delivery information, the payment options presented, and the total charge.
2.Will I receive an order confirmation?
Once your purchase is completed successfully, we send confirmation to the email address entered at checkout. If you do not see it, please check your spam or junk folder.
3.What does Zavynia sell?
Zavynia is an online women’s fashion store. Our collection may include tops, dresses, trousers, linen pants, layers, hoodies, knitwear, and other wardrobe essentials.
4.How do I choose the right item?
Review the product page for the current measurements, size options, materials, care information, color details, and product description. If you need help, contact support@zavynia.com before ordering.
5.Where does Zavynia ship?
We currently ship within the United States only. International shipping is not available. Shipping availability for a particular U.S. address is shown at checkout.
6.How long does delivery take?
Orders generally require 1 business day for handling after payment confirmation. Orders submitted on a weekend or public holiday begin handling on the following business day. Estimated carrier transit is 6–11 business days, for a total estimated delivery window of 7–12 business days. These windows are estimates, not promised delivery dates, and carrier operations, weather, or other circumstances can affect arrival.
7.Is standard shipping free?
Standard shipping is free on U.S. orders, with no minimum purchase requirement. Any applicable sales tax is calculated at checkout.
8.Where do orders ship from?
Orders are fulfilled and dispatched from within the United States.
9.Which carriers do you use?
USPS, UPS, or FedEx may be used depending on the order, destination, and carrier availability.
10.How do I track my order?
After your order ships, we send a tracking number and carrier link to the email address used at checkout. Carrier tracking updates may take up to 24 hours to appear.
11.What if my package is late or missing?
Contact us with your order number and tracking information if the package has not arrived after the estimated delivery period or the tracking appears stalled. We will review the shipment and contact the carrier when appropriate.
12.Can I correct my shipping address?
Contact us immediately if you entered an incorrect address. We will try to help before processing starts, but an address change is not guaranteed after packing or shipment.
13.Can I cancel or change my order?
Contact support@zavynia.com as soon as possible. A cancellation or change may be possible only before processing or shipment begins. Once fulfillment activity has started, it is not guaranteed.
14.What is the return period?
Eligible returns may be requested within 30 calendar days of confirmed delivery.
15.What condition must a return meet?
Apparel must generally be unused, unworn, unwashed, unaltered, free from stains or odors, and returned with original tags, labels, and packaging. Final-sale and non-returnable items are excluded.
16.Who pays for return shipping?
The customer pays tracked return postage for a change of mind, wrong size, or style preference. Zavynia covers applicable return shipping for a confirmed damaged, defective, or incorrect item.
17.Do you charge a restocking fee?
No. Zavynia does not charge a restocking fee for eligible returns.
18.Do you offer exchanges?
An exchange may be available for an item of equal value, subject to stock availability. Contact support before sending anything back.
19.How long do refunds take?
Once an eligible return is received and approved, the refund is sent to the original payment method within 10 business days after approval. Your bank or payment provider may need additional time to post the amount.
20.Which payment methods are accepted?
Available checkout methods may include
•Visa
•Mastercard
•American Express
•Discover
•Diners Club
•Elo
•JCB
•Union Pay
Digital Wallets
•PayPal
•Shop Pay
•Apple Pay
•Google Pay
•Amazon Pay
Only methods displayed at checkout are available for a particular order.
21.How do I contact Zavynia?
Email :support@zavynia.com
Phone: +1 (323) 944-2679
Business address: 17300 Railroad St, Unit D, City of Industry, CA 91748, United States.
Support hours- Monday–Friday, 9:00 AM–5:00 PM (EST)
Response target -within 24 business hours.