Refund policy
Refund & Return Policy
Last updated: October 4, 2026
We want customers to understand exactly how Zavynia handles returns, exchanges, damaged items, missing deliveries, and refunds.
1. Return Eligibility
We accept eligible returns when:
•The request is submitted within 30 calendar days of confirmed delivery.
•The item is unused, unworn, unwashed, and unaltered.
•Original tags, labels, packaging, and included accessories remain with the item.
•The item is free from makeup, perfume, deodorant marks, stains, pet hair, odors, and other signs of use.
•The item was not marked final sale or non-returnable at the time of purchase.
Product-specific exclusions or conditions shown on the product page also apply. Personalized or perishable goods are not returnable when the applicable product page identifies them as non-returnable.
2. How to Initiate a Return
Customers may start a return in either of these ways:
1.Email: support@zavynia.com with the order number, purchaser name, reason for return, and photographs where relevant.
2.Via Phone: Call our customer service team at +1 (323) 944-2679 with your order number and reason for return. Our representatives are available during business hours to assist you.
Please do not send your item back before receiving authorization. Once your return is approved, you will receive detailed instructions on how and where to send your package. We recommend using a trackable shipping method.
Returns must be sent to:
17300 Railroad St, Unit D, City of Industry, CA 91748, United States
Items sent back without first requesting a return will not be accepted.
3. Refunds
After the returned item is received and inspected, we will notify you whether the refund is approved. An approved refund is issued to the original payment method within 10 business days after approval.
Your bank or payment provider may need additional time to post the refund. Refunds are limited to the approved amount for the returned item and any other amount required by law or the applicable policy.
4. Exchanges
Exchanges are available for an item of equal value, subject to size, color, and stock availability. Follow the same request process as a return and identify the requested replacement.
If the requested replacement is unavailable, Zavynia may process an eligible refund instead.
5. Restocking Fees
Zavynia does not charge a restocking fee for eligible returns.
6. Damaged, Defective, or Incorrect Items
Inspect your order after delivery and contact us promptly if the item is damaged, defective, or different from the item ordered.
For a damaged, defective, or incorrect item, contact us within 30 calendar days of confirmed delivery. Send the order number, a description of the problem, and clear photos. If we confirm damage, a defect, or a fulfillment error, we will provide a replacement or full refund at no additional cost and cover the applicable return shipping cost.
7. Product Never Arrived
If tracking does not confirm delivery and the package has not arrived after the estimated delivery period, contact us. We will review the tracking and work with the carrier when appropriate.
If the carrier confirms that the package was lost and was not delivered, Zavynia will provide a replacement shipment or full refund at no additional cost.
8. Return Shipping Costs
•Change of mind, unwanted item, wrong size, or style preference: The customer is responsible for tracked return shipping.
•Confirmed damaged, defective, or incorrect item: Zavynia provides return instructions and covers the applicable return shipping cost.
9. Order Cancellation
Contact support@zavynia.com within 24 hours to request cancellation. A cancellation can be accepted only when the order has not been processed or shipped. An order already in the shipping process cannot be cancelled and must instead follow this return process.
10. Non-Returnable Items
Unless required by law, the following are not eligible for return:
•Digital gift cards
•Items marked final sale or non-returnable
•Items returned after the 30-day window
•Items that are worn, washed, altered, stained, damaged by misuse, or missing original tags
11. Contact Us
•Email: support@zavynia.com
•Phone: +1 (323) 944-2679
•Business Address: 17300 Railroad St, Unit D, City of Industry, CA 91748, United States
•Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
•Response Target: Within 24 business hours
Policy updates will be posted on this page and will not change the terms already applicable to an order that has been placed.