Shipping policy
Shipping Policy
Last updated: October 4, 2026
Thank you for shopping with Zavynia. This policy explains order processing, shipping costs, delivery estimates, tracking, delivery problems, and customer support.
1. Order Processing Time
Orders are generally processed and prepared for dispatch within 1 business day after payment confirmation. Orders placed on weekends or public holidays begin processing on the next business day.
A shipping confirmation with tracking information is sent after the order is dispatched.
2. Shipping Rates and Estimated Delivery
Zavynia offers standard shipping on eligible U.S. orders:
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Shipping method
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Carrier options
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Transit time
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Estimated total delivery
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Standard Shipping
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USPS, UPS, or FedEx
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6–11 business days
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7–12 business days
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Standard shipping is free for all deliverable orders within the United States, and no minimum purchase is required. There is no international shipping at this time.
Delivery times are estimates, not guaranteed arrival dates. Carrier operations, weather, holidays, address problems, and other events outside our reasonable control may cause delays.
3. Delivery Zones
We currently ship within the United States only. Customers must provide a complete, valid physical U.S. delivery address supported by the selected carrier.
Service is available in U.S. states and territories where USPS, UPS, or FedEx offers standard delivery.
We do not currently offer international delivery.
4. Order Tracking
After shipment, we email a tracking number and carrier link to the address used during checkout so you can follow your package with the carrier. Tracking is typically available within 24 hours after shipment.
Once the carrier has accepted the package, tracking updates are controlled by the carrier’s system.
5. Missing or Delayed Packages
If your package has not arrived by the end of the estimated delivery window, or if tracking shows an unusual delay, contact support@zavynia.com with your order number and tracking details.
We will review the shipment and, where appropriate, open an investigation with USPS, UPS, or FedEx. Please allow up to 24 hours for the investigation to be completed.
Product Never Arrived
If a carrier investigation confirms that the order was not delivered to the shipping address provided, you may choose either a full refund or a replacement shipment at no additional charge. Approved refunds are issued within 10 business days after approval.
6. Returns and Refunds
Eligible returns may be requested within 30 days. Zavynia does not charge a restocking fee.
7. Damaged Packages
If a package arrives visibly damaged, keep the original packaging and contact us promptly. Include photographs of the outer package, shipping label, and affected item so we can review the issue with the carrier.
8. Address Accuracy
Customers are responsible for entering an accurate and complete shipping address. If you notice an error, contact us immediately. We will try to correct the address before processing begins, but changes are not guaranteed once processing has started, including after packing or carrier handoff.
Packages returned because of an incorrect, incomplete, or undeliverable address may require additional instructions before reshipment.
9. Contact Us
For shipping questions, contact:
•Email: support@zavynia.com
•Phone: +1 (323) 944-2679
•Business Address: 17300 Railroad St, Unit D, City of Industry, CA 91748, United States
•Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
•Response Target: Within 24 business hours
Policy updates will be posted on this page. Changes will not alter the shipping terms already applicable to an order that has been placed.