Privacy policy
Privacy Policy
Last updated: October 3, 2026
Zavynia respects your privacy. This Privacy Policy explains what information we collect when you visit zavynia.com, use our store, place an order, contact us, or otherwise interact with our services.
1. Information We Collect
Depending on how you use the store, we may collect the following information:
•Contact information: Name, email address, phone number, billing address, and shipping address.
•Order information: Products viewed, cart activity, purchases, cancellations, returns, exchanges, refunds, and order history.
•Payment information: Payment method, transaction details, payment confirmation, and related billing information processed through secure payment providers. Payment providers use PCI-oriented safeguards for card transactions; Zavynia does not directly retain sensitive full payment-card details on its own servers. We do not request full card numbers or security codes through customer support.
•Account information: Username, password, preferences, and account settings if you create an account.
•Communications: Information contained in emails, contact forms, reviews, or other messages sent to us.
•Device information: Browser type, device type, IP address, network connection, operating system, and similar identifiers.
•Usage information: Pages viewed, links selected, searches, browsing actions, and interactions with the website.
2. How We Receive Information
We may receive information:
•Directly from you when you browse, create an account, place an order, sign up for updates, submit a form, or contact us.
•Automatically through the website, cookies, pixels, logs, and similar technologies.
•From Shopify and other service providers that support store functions.
•From payment providers, carriers, analytics services, advertising services, or other business partners where permitted.
3. How We Use Information
We may use information to:
•Process, confirm, fulfill, ship, track, return, exchange, and refund orders.
•Send order confirmations, delivery notices, account messages, and service updates.
•Respond to customer questions and provide support.
•Verify transactions, prevent fraud, protect the website, and investigate misuse.
•Remember preferences, maintain accounts, improve website performance, and understand product interest.
•Send promotional communications where permitted and, when required, with consent.
•Measure marketing, personalize advertising, and improve product selection where permitted by law.
•Comply with tax, accounting, legal, regulatory, and law-enforcement requirements.
•Enforce our Terms of Service and protect the rights, safety, and property of Zavynia, customers, and others.
4. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, logs, and similar technologies to keep the website working, remember preferences, understand traffic, measure marketing, detect fraud, and improve the shopping experience.
You can manage cookies through your browser and any privacy controls made available on the website. Disabling cookies may affect shopping-cart, checkout, account, or other store functions.
5. How We Share Information
We may disclose information to service providers that help us operate the store, including:
•Shopify and website technology providers.
•Payment processors, banks, and fraud-prevention services.
•USPS, UPS, FedEx, and other delivery or fulfillment providers.
•Hosting, cloud-storage, analytics, customer-support, and email providers.
•Marketing or advertising services where permitted and consistent with your choices.
•Professional advisers, insurers, authorities, courts, or law-enforcement agencies when required or appropriate.
We may also share information during a business transfer, merger, acquisition, financing, bankruptcy, or sale of assets.
We do not sell personal information for money. Where applicable law treats certain advertising or analytics activity as a sale or sharing, you may contact us to request an opt-out.
6. Shopify
Our store is hosted and supported by Shopify. Shopify may process information about your access to and use of our store to provide, secure, and improve its services. Shopify’s own privacy policy and privacy tools may also apply to information processed by Shopify.
7. Data Retention
We retain personal information for as long as reasonably necessary to complete transactions, provide customer support, maintain business records, meet tax and legal obligations, resolve disputes, prevent fraud, and enforce agreements.
Retention periods may vary depending on the type of information and the reason it was collected.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including SSL/TLS encryption for data transmitted between your browser and our website. However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to:
•Request access to personal information we hold about you.
•Ask us to correct inaccurate information.
•Request deletion of information, subject to legal exceptions.
•Ask about categories of information collected, used, or disclosed.
•Opt out of marketing communications at any time.
•Opt out of certain targeted advertising, sale, or sharing activities where applicable.
To make a request, email support@zavynia.com. We may need to verify your identity before responding. If we deny a request where an appeal is available, you may ask us to review the decision.
10. EEA Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) may provide you with specific rights regarding your personal information, subject to applicable legal requirements and exceptions.
These rights may include:
- **Right of Access:** You may request confirmation of whether we process your personal information and request a copy of that information.
- **Right to Rectification:** You may ask us to correct inaccurate or incomplete personal information.
- **Right to Erasure:** You may request deletion of your personal information where there is no lawful reason for us to continue retaining it.
- **Right to Restrict Processing:** You may ask us to limit how we use your personal information in circumstances permitted by GDPR.
- **Right to Data Portability:** You may request certain personal information in a structured, commonly used, and machine-readable format.
- **Right to Object:** You may object to certain processing activities, including direct marketing or processing based on legitimate interests.
- **Right to Withdraw Consent:** Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect processing that took place before consent was withdrawn.
- **Right to Lodge a Complaint:** You may contact the data-protection authority in the country where you live, work, or believe a GDPR violation occurred.
To exercise an EEA or GDPR right, contact us at **support@zavynia.com** with the subject line **“EEA/GDPR Privacy Request.”** We may request information to verify your identity before processing the request. We will respond within the timeframe required by applicable law, subject to lawful extensions and exceptions.
11. California Privacy Notice
California residents may have rights under the California Consumer Privacy Act and California Privacy Rights Act, including rights to know, access, correct, delete, and opt out of certain uses or disclosures of personal information, subject to legal exceptions.
To submit a California privacy request, email support@zavynia.com with the subject “California Privacy Request.” We do not discriminate against customers for exercising applicable privacy rights. We do not knowingly sell or share personal information of children under 16.
12. Marketing Choices
You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us. Transactional messages, such as order confirmations and delivery updates, may continue because they are necessary to provide the service.
13. Children’s Privacy
Our store is intended for adults and is not directed to individuals under 18. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided information, contact us so we can review and delete it where appropriate.
14. Third-Party Websites and Links
Our website may contain links to third-party websites, payment services, social platforms, or other online tools. Their privacy practices are governed by their own policies. Zavynia is not responsible for the privacy, security, accuracy, or content of websites we do not control.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. The updated policy applies to information handled after the effective date unless otherwise required by law.
16. Contact Us
Questions or privacy requests may be sent to:
•Email: support@zavynia.com
•Phone: +1 (323) 944-2679
•Business Address: 17300 Railroad St, Unit D, City of Industry, CA 91748, United States
•Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
•Response time: We aim to respond within 24 business hours.